Refund policy

Refund & Return

We accept returns on most items, subject to the conditions below.

• Return Window:

  • Return requests must be submitted within 30 days of delivery or ship date.

• Authorization Required:

  • All returns require prior approval and a Return Authorization (RA/RMA/RGA) number.

  • Returns without authorization will not be accepted.

• Condition Requirements:

  • Items must be new, unused, uninstalled, and in mint condition.

  • Items that have been installed, assembled, used, or previously displayed are not returnable.

• Non-Returnable Items:

  • Vanity tops and specialty items (including marble or fragile custom items) are non-refundable.

• Restocking Fee:

  • All approved returns are subject to a 25% restocking fee (or up to 20% where applicable by product category).

Damaged or Defective Items

• Shipping Damage:

  • Damage must be reported within the required inspection period and documented with photos.

  • If damage is properly reported and approved, we will cover return and replacement shipping costs.

• Defective Merchandise:

  • Claims for defects or missing parts must be made within 30 days of delivery.

  • Photos and a copy of the invoice are required.

• Warranty Claims:

  • Items under manufacturer warranty and purchased directly from us may qualify for repair or replacement.

  • Warranty claims must be submitted with a description and images when applicable.

• Exchanges:

  • Approved exchanges for defective items may ship with the next order or as scheduled by our warehouse.

Cancellations

• Orders canceled before shipment will receive a full refund with no fees.

• Orders canceled after shipment must follow the return process and are subject to restocking and shipping fees.

• Shipping Costs:

  • Return shipping is the customer’s responsibility.

  • Original shipping, freight, expedited shipping, and accessorial charges are non-refundable.

• Refunds:

  • Approved refunds will be issued for the product price only, minus restocking and shipping fees.

Liability Disclaimer

We are not responsible for:

• Damage occurring after delivery, installation, or use

• Property damage during customer-arranged pickup

• Labor, installation errors, or consequential damages

Please inspect all Products and plumbing connections prior to use. Installation or transit may affect product integrity.